IT Operations skill test 2022 Question Answers
1. What are
the long-term and short-term categories of storage in a computer?
SSD and HDD
memory and permanent (drive) storage
RAM and ROM
standard
memory and cache memory
2. A client
needs to secure their cafe's wireless network, which is used only by employees.
What is the best approach for a finite list of devices?
Do not
broadcast the SSID.
Apply a
metered connection.
Limit access to specific MAC addresses.
Apply a
password
3. An application
is unresponsive. How can you effectively close it down?
Use the Task Manager (Windows) or use Force
Quit (Mac).
Restart the
computer.
Sign out.
Wait or set
the application aside until it quits eventually on its own.
4. While
planning a conference at a center in the mountains, you call ahead to ensure
that it has broadband Internet access. Wich connection type would be an
unsuitable choice?
DSL
dial-up
fiber optic
cable
5. After
plugging in an external 3.5mm microphone, you stop hearing sound from the
speakers. What is the most likely source of the problem?
The computer
has connected to a nearby Bluetooth headset.
You have plugged the microphone into the
3.5mm audio output jack.
The sound is
muted.
The sound
card has crashed.
6. Which
service allows clients to work remotely and supplies the clients with an IP
address on the same local area network as the offce?
DNS
VPN
FTP
HTTP
7. The
recent Windows update introduced some quirks in the system. How can you enter
the Windows Recovery Environment to recover from the update?
Restart in
Safe Mode where the Recovery item is located on the Start menu.
Press the
any key at the boot screen.
Go to the
Task Manager Startup tab.
Hold the Shift key when selecting the
Restart command.
8. Which
printer is very commonly used for desk top publishing ?
Laser printer
Ink jet
printer
Daisywheel
printer
Dot matrix
printer
9. Al is
about to update a software driver. What would be a wise thing to do first?
Remove the
older driver.
Back up all files.
Save data
and close programs.
Sign out of
the operating system.
10. You
notice that a program crashes at a specific time. Which tool can you use in
Windows to discover the cause?
Task Manager
Event Viewer
Perfomance
Monitor
Resource
Monitor
12. Human
beings are referred to as Homo Sapiens. Which device is called Silicon Sapiens?
Monitor
Hardware
Robot
Computer
13.
Networking wire is referred to as ______
CAT-5 or CAT-6 Ethernet cable
thin pair or
twisted pair
asynchronous
digital (AD) cable
coax cable
14. The
primary mass storage device is divided into two partitions. What would explain
this arrangement?
All drives
contain a second partition for the MBR (Master Boot Record).
The drive is
partitioned to maintain compatibility with older versions of the operating
system.
There is one partition for the operating
system and a separate partition for user data.
The system
has two users who are each getting a partition.
15. How can
you tell that the website you are visiting is sending and receiving data that
has been encrypted?
The URL is HTTPS.
You are
using an incognito window.
The site
requires a login and password.
You can't
tell because a website's security settings are not readily apparent in a
browser window.
16. Which
device is used to control the cursor movement?
Light Pen
Trackball
Joystick
Plotter
17. What is
referred to by SSID
an older
security protocol for Wi-Fi networks
the
server-side ID used to identify devices on a network
Service Set Identifier, a wireless
network's name
the MAC
address broadcast for a wireless network
18. The
local network is up, but the computers cannot access the Internet. Your
Internet configuration includes a modem, gateway (router), and a switch as
separate devices. What should you do?
Do nothing.
Wait until service is restored.
Restart the modem.
Restart all
computers on the network.
Restart the
gateway (router).
19. A
light-sensitive device that converts drawing, printed text or other images into
digital form is
keyboard
plotter
scanner
OMR
20. In a
computer system, which device is functionally opposite of a keyboard?
Mouse
rackball
Printer
Joystick
21. A ________
allows you to plug computers into a central location to communicate on the same
local area network.
firewall
server
layer 2
switch
wireless
access point
22. What is
the process of moving data and programs from an old computer to a new one
called?
migration
An official
term does not exist, though it is colloquieally referred to as a "brain
transplant."
profile transfer
account
cloning
23. On a
trackpad, what gesture commonly replaces "center mouse wheel" for
things like scrolling through documents?
force click
and drag
two-finger swipe
pinch
outward
scroll with
thumb instead
24. Which
program controls the Windows startup sequence?
the UEFI
MSCONFIG
the Computer
Management Console
Task Manager
25. You
think that the Internet is down. How can you know for certain?
You cannot
reach any websites.
The power is
out.
The lights
on the modem are off.
all of these answers.
26. The
operating system tells you that a file is busy. What is the fastest way to
attempt to make the file un-busy?
Run a
disk-checking utility.
Close open programs.
Restart the
computer.
Review the
output of the netstat utility to check for incoming connections to the file.
27. What is
a fixed disk
any mass
storage device that is not a SSD
nonremovable mass storage
any internal
mass storage device
mass storage
that has ben repaired
28. What is
the name of the hardware that provides a computer with network access?
BIOS
RJ-45
router
NIC
29. The
client/server model best represents ________.
an
application consisting of cooperating programs across the Internet
any program
run by a user
multiple hosts interacting with a single
computer
a
subscription service on the web
30. The unit
KIPS is used to measure the speed of ___
Processor
Disk drive
Printer
Tape drive
32. To which
internal component does the illustrated (P1) connector attach?
motherboard
I/O panel
power supply
primary mass
storage
33. You are
configuring a Wi-Fi base station using DHCP. Which items should you set or
change?
Change
administrator account name.
Set network
password.
Set network
name.
Assign DNS
servers.
Reset administrator password.
Set network name.
Set network security.
Set network password.
Reset
administrator password.
Set network
name.
Set network
password.
set network
name.
34. What is
the I/O panel?
the location
where expansion cards can connect to peripherals
a cluster of ports and connectors found on
the back of the computer case
the switches
that turn on, sleep, and turn off the computer
the portion
of the motherboard where non-power cables connect
35. Can you
connect a DisplayPort monitor to a USB-C port on your computer?
No. The two
standards are incompatible.
Yes. The
DisplayPort cable plugs directly into the USB connector.
Yes. An adapter or dongle may be required.
No. While
you can rig a connection, video quality will be poor.
36. The
computer consistently boots into Safe Mode. How would you address this issue?
Edit the
Registry key that controls the boot sequence.
Fix the issue in Safe Mode that is causing
the system to restart in this mode.
Hold the
Shift key as Windows boots.
Check the
MSCONFIG utility to ensure that Normal boot is selected.
37. A client
needs to secure their cafe's wireless network, which is used only by employees.
What is the best approach for a finite list of devices?
Limit access to specific MAC addresses.
Do not
broadcast the SSID.
Apply a
metered connection.
Apply a password.
38. Which
components are typically found on the motherboard?
basic I/O
cooling NIC graphics expansion slots
basic I/O
graphics NIC mass storage expansion slots
basic I/O graphics NIC battery expansion
slots
basic I/O
graphics NIC power supply expansion slots
39. What
must you confirm before performing a processor upgrade?
The new processor is compatible with the
current motherboard.
The new
processor is the same type as the old.
The new
processor is compatible with the operating system.
The new
processor fits into the old processor's slot.
40. What
does the acronym RAID refer to?
Repeating
Architecture for Internal Drives
Recoverable
Advanced Integration and Duplication
Redundant Array of Independent Disks
Replicated
Array of Internal Devices
41. Does an
incognito window prevent websites from tracking your activity on the web?
No. Some websites track by ID, and if you
sign into a site even in incognito, your activity is known.
No.
Incognito mode only prevents the site from appearing in your browser history.
Yes.
Incognito mode encrypts data packets, making it difficult for websites to track
your activity.
Yes.
Incognito mode blocks all cookies and tracking IDs and suppresses browser
history.
42. Which
choice is not a typical adjustment found on a monitor?
resolution
color
temperature
contrast
brightness
43. A
Bluetooth peripheral is prompting for a passcode to complete the
pairing/connection process. What is the peripheral, most likely?
keyboard
mouse
headset
all of these answers
44. Angela
ran a diagnostic that shows an ever-decreasing amount of memory in her
computer. What could be the problem?
DRAM is
failing.
A program has a memory leak.
There is no
problem. It's normal for available memory to decrease the longer you use the
system.
Another user
has signed into the system
45. What is
one difference between a drive and media?
These are
two terms for the same thing: storage.
The drive is where the data is stored and
the media is the data itself.
A drive is
hardware that reads media.
The terms
apply only to removable storage, where the drive is the slot and the media is
the thumb drive or media card inserted into the slot.
46. Which
statement about a modular power supply is true?
It is built
from a cluster of smaller, easier-to-install power supplies.
Its power
output can be varied to save electricity.
Its cables are detachable.
It has
dedicated power reserved for different computer components.
47. Which
type of power connector is this?
Edison
Molex
SATA
PCI
48. What is
the name of the hardware that provides a computer with network access?
BIOS
RJ-45
NIC
Router
49. Miguel
is working on the computer, and Jen needs to use it for a moment. What can
Miguel do to provide for an easy transition?
Shut down
the system.
Sign out.
Restart the
computer.
Let Jen take
over.
50. Which
type of storage has the fastest data access speeds?
Secure
Sockets Layer drive
solid-state drive
serial
attached storage device
SCSI drive
51. To which
choice can the wget program be considered similar?
tracert
netstat
ping
cURL
52. Which
hardware port would not be found on a typical gateway?
WAN
USB
LAN
Uplink
53. Assuming
that the gateway, modem, and switch are separate units, in what order should a
small office or home office LAN be restarted?
The order is
not important.
i.Modem
ii.Gateway
iii.Switch
i.Gateway
ii.Switch
i.Modem
ii.Switch
iii.Gateway
54. You are
replacing a processor. How do you build the processor "sandwich",
top-down?
fan, paste, processor, socket
fan,
processor, socket
fan, paste,
processor, paste, socket
fan,
processor, paste, socket
55. Mass
storage inside a desktop computer case is usually found where?
in an
expansion slot
attached to
the front of the case
in a drive cage
on the
motherboard
56. ________ are devices used to transmit data
over telecommunications lines.
Drives
Drive bays
Modems
Platforms
57. Your
computer boots at very low resolution that cannot be increased through display
settings. What is the most likely solution?
You need to reinstall the display drivers.
The
connection between the display and the computer is loose.
You need to
replace your monitor.
Some of your
RAM is failing.
58. Walt's
computer is several years old and he wants to ensure that the system works
until he gets a replacement. What should he do first?
Run a file
check daily.
Obtain an
extended warranty.
Back up his data.
Ensure that
the system is protected against malware.
59. What is
the most important thing to do before opening a computer case?
Turn off and unplug the computer.
Disconnect
all of the cables.
Close your
programs, sign out of your account, and turn off the computer.
Ground
yourself.