Microsoft Outlook Skill Test Question and answers

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Microsoft Outlook Skill Test Question and answers 


1. Which of the following is used to invite others to a calendar item?

Occasion
Meeting request
Event
Appointment

2. Which of the following is a calendar item that lasts for 24 hours or more?

Occasion
Meeting request
Event
Appointment

3. Which of the following is a calendar item that lasts less than 24 hours?

Occasion
Meeting request
Event
Appointment

4. Which of the following views has two display options?

Day view
Week view
Month view

5. Which of the following is NOT a display option in the Month view?

Show No Detail
Show Low Detail
Show Medium Detail
Show High Detail

6. When you are using the Month view and have more appointments than the view will allow on a single day (typically 3-4), an arrow appears in the bottom right corner of the day. What happens when you click this arrow?

You are taken to the Day view.
You are taken to Week view.
You are taken to Work Week view.
The day expands and displays the rest of the calendar items.

7.  Which of the following views displays your calendar as a timeline?

Day view
Week view
Month view
Schedule view

8. What happens when a reminder for an appointment or event comes due?

The reminder is displayed on your computer screen.
The reminder makes and audible sound without being displayed.
The reminder opens your calendar and selects the appointment or event that is due.
Nothing happens.

9. _____ are used for appointments that occur on a regular basis.

Persistent appointments
Recurring appointments
Repeating appointments
Multiple appointments


10. When you delete a Calendar item, it is _____?

Permanently deleted
Stored in the Deleted Items folder
Stored in the Recycle Bin
None of the above

11. If you are the recipient of a meeting request and accept it, what will happen in Outlook?

The meeting will be added to your calendar.
A response will be sent to the sender of the meeting request.
The meeting request will automatically keep track of attendees' responses.
All of the above.

12. Which of the following is the most efficient way to create a meeting request from an email message you received?

Copy the email message and subject and paste them into a new meeting request.
Select the email message and click the Reply with Meeting button (Meeting button).
Select the email message and use the shortcut Ctrl+Shift+M+R.
Select the email message and use the shortcut Ctrl+Shift+Q.

13. If you want detailed tracking information for a meeting request you created, which of the following should you do?

Open the email responses from the respondents and view the Info bar.
Open a meeting request from the calendar and view the information in the Info bar.
Open a meeting request from the calendar and click the Tracking button.
Read each email response from the respondents.

14. What happens when you update the time of a meeting request you are the organizer for in the calendar?

Recipients will be sent a new meeting request to respond to.
The respondents' calendar will be automatically updated.
The respondents' calendar will automatically be updated if they are free and send and send a decline if an appointment or event in the new time already exists.
Once a meeting request is created and respondents accepted the meeting time, you cannot edit a meeting request. You can only cancel it.

15. When you cancel a meeting request you created, Outlook ______.

automatically deletes the meeting from your calendar along with the attendees' calendars.
gives you the option of emailing attendees about the change.
removes all occurrences of the meeting.
sends a cancellation email and deletes the meeting from your calendar


16. To keep your Inbox folders organized and lean, where should you move old messages?


a subfolder
a compressed file
a file system folder
an archive


17. What happens when you delete a folder that contains emails in Outlook?


The folder is emptied and then moved to Deleted Items.

You cannot delete a folder until its contents are deleted first.

The contents are moved to Deleted Items, and then the empty folder is moved to Deleted Items.

The folder and its contents are moved to Deleted Items at the same time.


18. What can you set a reminder for in Outlook?


contacts

email messages

all of these answers

appointments and meetings


19. What is the default permission that other people in your organization have to your calendar?


They can view all details.

They can view free/busy details only.

They can edit.

They can view titles and locations.


20. Your boss sends you an email with a request to set up a meeting and copies all meeting attendees on the message. What is the fastest way to create the calendar appointment


Click New Items > New Appointment.

Click Calendar > New Meeting, and then copy and paste information as needed.

with the email open, click Meeting on the Home ribbon or Message tab.

Click Reply All.


22. You are running low on Outlook storage space. How might you address this problem?


Archive messages you are done with.

Save and then remove large attachments from messages

Sort by size and then delete large messages.

all of these answers


23. Why are read receipts less reliable than delivery receipts?


A. Users can change their email settings to ignore requests for read receipts.

B. Users can decline individual requests for read receipts.

C. Read receipts are expensive, so some organizations turn them off.


A and B

B and C

A and C

A,B,and C


24. What address box should you use if you want to hide message recipients from each other?


Bcc

to

cc

From


25. You are creating a new email message to Diane and Joey. You need a response from Diane, but are simply informing Joey. How should you address the email?


to Diane and cc Joey

to Diane and Joey

to Diane and bcc Joey

to Joey and bcc Diane


26. Which choice is not an attachment?


a PDF document included with an email

a Word document included with an email

a hyperlink included in an email

a calendar item included with an email


27. You can use a**_to indicate that a message requires further action and a**to organize the message.


folder; category

flag; tag

category; flag

flag; category


28. You create a task and assign it to Nalia. Nalia reviews the request and declines the assignment. Where is the task now, and who is the owner?


The task is nowhere, and no one is the owner.

The task is in your task list, and you are the owner.

The task is in Nalia's task list, and you are the owner.

The task is in Nalia's task list, and Nalia is the owner until she reassigns it to you.


29. How can you quickly locate emails with large attachment?


Sort the messages by size then filter by Has: Attachments

Sort the messages by sender

Sort the messages by Has: Attachments and then filter by Is: Large

Sort the messages by Has: Attachments and then by size


30. What is not a built-in search filter for message folder?


Has Attachments

Sent to me as Bcc

Categorized

Not sent directly to me


31. You created a meeting for next Friday at 1 PM, and several invitees have accepted. How do you change only your version of the meeting to 12 PM to allow time to setup?


Double click the meeting to open its form, and then change the start time and close it

None of these answers

Open the calendar in Day, Week, or Work Week view and drag the start time to 12 PM

You must create a separate appointment for yourself from 12 PM to 1 PM


32. What is the fastest way to find a message sent by Bonnie Bradford that includes an attachment?


Search based on sender then filter by Has Attachments

Search for "has:attachments" and then filter by Bonnie Bradford

All of these answers

Enter "Bonnie Bradford attachment" in the search box


33. Each category must have a unique _


color

folder

name

name and color


34. What is the key difference between an appointment and a meeting?


A meeting includes other people

An appointment is automatically marked as busy while a meeting is marked as tentative

An appointment can be all day, while a meeting has specific start and end time

A meeting has specific start and end times


35. When adding an email account to Outlook, why might you need to enter the server settings manually?


You did not write down your password

Outlook cannot detect the proper settings for your server automatically

You do not have an email server

The server is not on the list of Microsoft approved servers


36. What rule can you create in View Settings to color code messages from a particular senderm such as your manager?


Format Columns

Conditional Formatting

Group By

By Sender


37. Each _ can be assigned two default signatures for _ .


None of these answers

email account; new messages and replies or forwards

user; new messages and replies

user; new messages and replies or forwards


38. For efficiency, how should you save a search that you run frequently?


as a search folder (Smart Folder on Mac)

none of these answers

as a column

as a criteria set


39. When you compose and email and click the To or Cc button, where does Outlook search first?


none of these answers

your People list

your Outlook Favorites

the global address book


40. What do you call an appointment or meeting that happens on a regular basis?


repeating

redundant

related

recurring


41. It is currently the week of April 23. You are viewing the week of May 21 in your Outlook calendar. You switch to email then back to the calendar. Which dates do the calendar display now?


the week of May 21

the month of April

the month of May

the week of April 23


42. Besides opening an email in a new window, where can you view all the content of a message?


in the sidebar

in the Information Viewer

in Message Preview

in the Reading Pane


43. You have a message in your Inbox that has a blue down arrow. What does it mean?


The message needs to finish downloading.

The sender set the message priority to Low Priority.

A rule forwarded the message.

The sender is not in your address list.


44. You want to print full-page slides to fill 8.5-by-11-inch paper, but they appear too small in the preview. What is the best way to rectify this?


Repeatedly bumo up the scale setting print option until it fills the page in the preview.

Change the slide size to standard.

Change the scale setting option to 100%.

Select the Scale to Fit Paper print option.


45. What does Outlook automatically point out to you when you are invited to a meeting?


if your attendance is mandatory

if the meeting is high or low priority

the amount of time you have between this meeting and your next event

if the meeting is adjacent to another event in your calendar


46. What appears on your screen whenever a new email arrives?


an emoji

an alert

a notice

a bell icon


47. Removing redundant messages can be completed by utilizing what Outlook features?


Filter

Junk Mail

The Delete Key

Clean Up Conversation


48. You have sent several emails to a customer and have not received a response. What option do you set to know whether the customer receives your messages?


Delivery receipt

Read receipt

Tracking

All of these answers


49. A message on your summary list appears with a paper clip icon and an arrow pointing to the left. What does this indicate?


The message has been replied to and contains an attachment

The message has been flagged and contains an attachment

None of these answers

The message has been forwarded and contains an attachment


50. What is a key difference between sending someone your Outlook contact and sending you Outlook business card?


Sending the contact is faster because the contact itself has no formatting

Sharing a contact is superior because more email systems support Outlook contacts rather than business cards

There is no real difference

Your business card can be edited to omit personal information such as a home phone


51. You have received an email message with detailed notes that you need to analyze before responding, so you want to save it as a task. What is the best way to create a new task that includes the notes in the body of the task?


Right click the email message, drag and drop it on the Tasks icon, and click Copy Here as Task with Attachment

Copy and paste the notes into a new task form

Drag the email message and drop it on the Tasks icon

Right click the email message, drag and drop it on the Tasks icon, and click Move Here as Task with Attachment


52. There are two types of Outlook rules. One is server-based rules, which run for Exchange Server. What are the other kind, which in part or in whole cannot run on Exchange Server, and when do the execute?


client-only rules; when Outlook is running

Outlook-based rules; when Outlook is running

None of these answers

Outlook-only rules; when Outlook is offline


53. In earlier version of Outlook, you could easily apply a color to messages sent only to you, but the messages on which you were cc'd were still a visual distraction. How might you create an Inbox experience that is more focused than the default Outlook experience?


Create a CC folder, and then create a rule to move all messages where you are on the CC line to that folder

Create a rule to move all messages where you are in the CC line to the Deleted Items folder

Create a rule to apply conditional formatting to all messages where you are in the CC line

Turn on Focused Inbox


54. You created a meeting for next Tuesday at 2 PM, and several invitees have accepted. How do you change the meeting so it will begin at 1 PM and last for one hour?


A. Open the calendar in Day, Week, or Work Week view. Drag the start time to 1 PM and send an update

B. Double click the meeting to open it, change the start time to 1 PM abd send an update

C. Some people have already accepted, so you must cancel this meeting and create a new meeting


B

C

A or B

A


55. What is a key difference between flagging a message for follow up and creating a task from them?


All of these answers

A task can be assigned to another person while a flagged item cannot be delegated

You can set a reminder for a task but not for a flagged item

The flagged message appears only in the Inbox folder; the task appears in the To-Do Bar and task list


56. Which is not a good reason to create a new calendar?


To keep track of personal events in a work setting

To use a shared calendar with colleagues

To isolate meetings and important dates for a project team

To have a different view of your calendar


57. Which key, when held down, allows you to select multiple nonadjacent emails?


Alt (Windows) or Option (Mac)
Shift+Tab
Ctrl (Windows) or Command (Mac)
Shift


58. You are inviting five members of your executive staff to an offsite retreat. You need to ensure that they do not share the invitation with others. What should you do before sending the email?


Include the text "No Forward" in the Bcc field.

Turn off the Allow Forwarding option.

Prefix the email subject with "FWD OFF".

Turn on the No Forwarding option.


59. What does the ignore button allow you to do?


Flag yourself as unavailable to specific coworkers.
Route all future emails from a user directly to the Deleted Items folder.
Skip all misspellings of a specific word.
Turn off all reminders and notifications.


60. When you flag an email for follow-up, you are assigning the email a(n) _ .


importance level

priority level

category

due date


61. What happens when you drag an email to the Calendar icon?


The Archive window opens.

Outlook schedule a reminder.

Outlook schedule a appointment.

The Work Week calendar view opens.


62. In this image, what do you use to move between Mail, Calendar, People and Tasks?


Quick Steps

Navigation Pane

Navigation Bar

To-DO Bar


63. To-Do items are Outlook items that are marked with a _____.


Follow-up flag

To-Do mark

Completion option

Work item


64. The Task List includes which of the following?


Flagged items in Outlook (other than Tasks)

To-Do Items

Tasks

All of the above


65. The To-Do bar includes which of the following?


Calendar

Calendar items

To-Do items

All of the above


66. Which of the following options is NOT available when setting the Status of a task?


In Progress

Completed

Waiting on someone else

Postponed


67. If a task needs to be completed urgently, what Priority should you give to a task?


Immediate

High

Normal

Low


68. If you created a Task for an upcoming sales meeting, where you wanted to discuss a sales report spreadsheet, you should _____.


print a copy of the spreadsheet and leave it on your desk

email the spreadsheet to yourself, so you can easily find it

attach the spreadsheet to your task, so you can easily work on it

add a message to the Task to indicate that you have a printed copy in your desk


69. What happens to a Task when you mark it as complete?


It is removed from the Task List.

It becomes grayed out on the Task List.

A line is drawn through the Task.

A Completed category is applied to the Task.


70. When do recurring Tasks regenerate?


When the Task is marked as complete.

When the start time for the new Task arrives.

When the end time for the new Task arrives.

You cannot set recurrence for Tasks.


71. Which of the following is the most efficient method of creating a Task from an email message?


Click on an email message and drag it to the Tasks button in the Navigation pane.

Create a new Task and copy the information from the email message to the Task.

Select an email message and use the shortcut Ctrl+Shift+N+T

Select an email message and use the shortcut Ctrl+Shift+K


72. Which of the following is the most efficient method of creating a Task from a Calendar item?


Click on a calendar item and drag it to the Tasks button in the Navigation pane.

Create a new Task and copy the information from the calendar item to the Task.

Select the calendar item and use the shortcut Ctrl+Shift+N+T

Select the calendar item and use the shortcut Ctrl+Shift+K


73. What allows you to see the body of a task by selecting it rather than opening it?

Reading pane

Details view

Preview

QuickView


74. If you receive a Task request in your email Inbox and accept it, what happens to the Task request?


It is deleted when you complete the Task.

It is saved in your Inbox and Task List.

It is saved as a Follow-up email message.

It is deleted and added to your Task List.


75. If you accepted a Task and want to give the assigner an update, which of the following should you do?


Update the % Complete and send the update.

Email the Task assigner regarding your progress.

Mark the Task as complete and let the assigner know that you are still working on it.

Modify the % Complete and write a brief message in the body when sending the update.


76. When you regularly use folders, you should add them to the _____.


Frequently used pane

Favorites

Quick Access toolbar

To-Do Bar


77. Frequently used commands can be added to the _____.


Frequently used pane

Favorites

Quick Access toolbar

To-Do Bar


78. Which of the following buttons allows you to access email in Outlook?


Mail

Email

Electronic Mail

Email Account


79. The Outlook Contacts functions as a database, which is a(n) _____.


collection of information

data set

raw data

information structure


80. The Outlook To-Do list includes tasks and _____.


current Calendar items

journal entries

immediate notes

emails that are flagged for action


81. Which Outlook function is similar to using sticky notes?

Journal

Notes

Calendar

Tasks


82. Which Outlook function allows you to keep track of time spent on work?


Tasks

Journal

Notes

Calendar


83. The Outlook interface is made up of multiple _____.


tabs

groupings

windows

panes


84. Which pane allows you to switch between Mail, Calendar, People, and Tasks?


People pane

Folder pane

Navigation pane

Reading pane


85. Which pane is the main working area in Outlook?


People pane

Folder pane

Navigation pane

Reading pane


86. Which pane displays the content of an item selected in Outlook?

People pane

Folder pane

Navigation pane

Reading pane


87. Which pane displays content associated with the sender of a selected email message?


People pane

Folder pane

Navigation pane

Reading pane


88. The _____ includes _____ which has _____ of buttons, drop-down lists, and galleries.


Ribbon, Tabs, groups

Tab, Ribbons, groups

group, Tabs, Ribbon

Ribbon, groups, Tabs


89. You can customize the way you see items in Outlook by changing the _____.


Look

Appearance

Interface

View


90. The _____ is an online search engine within Outlook that provides you with information on 


topics.

Bing

Google

Outlook Help

Yahoo!


91. Which type of email account is typically used in business settings?


Microsoft Exchange

POP3

IMAP

HTTP


92. Which type of personal email account downloads email message to your computer?


Microsoft Exchange

POP3

IMAP

HTTP




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